Prepare for a Credit Card Upgrade

We are pleased to announce that Seasons FCU is partnering with a new credit card processor to improve the features and benefits of our Seasons FCU Visa^® credit cards. Because of this upgrade, all current Seasons FCU Visa^® credit cardholders will be sent a new credit card with a new card number.

The new credit cards will offer 24/7 credit card support, new tools to help cardholders manage their card and spending, and improved fraud prevention technology for safer and more secure spending. Plus, this new partnership will allow us to implement the latest technology as it becomes available.

Your new card comes with a number of great features we think you will really like!

• It’s contactless! You can insert, swipe, tap or simply hold your card over a contactless enabled terminal to complete a transaction.
• Vertical and Smooth! Your new card will be vertical and smooth. This card is not embossed for added security. And your name and card number are located on the back for additional privacy.
• MyCardInfo! MyCardInfo, located within Online banking, is where you’ll manage your credit card account. You can: make a payment, view transaction history, view statements, report lost or stolen cards, enroll for eStatements, take advantage of balance transfer opportunities, manage card controls, travel notifications and alerts!

To ensure a smooth transition to the new card, cardholders should note the following critical information.

 

Important Dates

For members with a Seasons Federal Credit Union Visa Credit Card:

• Week of February 10, 2025 – Keep an eye on your mailbox! Your new card will arrive soon. Please wait to activate and use it on February 23, 2025.
• February 22, 2025 – This is the final day to use your current card.
• February 23, 2025 – Starting today, you can activate and use your new card. To activate it, simply call the number on the sticker attached to the card. Once activated, you can begin using it. At this time, you may securely destroy your old card.
  • Note: Your new card will have a different number. Be sure to update any recurring payments or automatic withdrawals with the new card number and expiration date.

 

Payment and Card Services Information

Credit Card Payments

There are several ways you can pay your credit card bill right now:

• Via Seasons FCU's online or mobile banking app. If you do not have an online account with Seasons FCU yet, you can easily sign up for one to manage your credit card account online. 
  • Your payment date will not change.
  • If you had an automatic payment previously set up in online banking, you will need to reset that automatic payment.
• Mail in your payment to:
  • Seasons Federal Credit Union
    524 South Main Street
    Middletown, CT 06457
• Visit any Seasons FCU Branch to make a payment.

If you have your payment sent electronically from a non-Seasons FCU financial bill pay system, please be sure to update the card number and mailing address.

Card Activations

Cards can be activated easily by calling the phone number on the card sticker. If you’ve already removed the sticker, please call the following number: 1.88.691.8661

Bill Payments/Recurring Transactions

If you use your credit card to automatically pay recurring bills (i.e., electric, insurance, cable) or recurring subscription accounts (Amazon, EZPass, gym memberships, etc.), please be sure to update your account with your new credit card number, payment address (noted above), and other information after you activate your new card.

Alerts

If you have credit card alerts, these will not transfer to your new card. Once you activate your new credit card, please reestablish alerts for that card.

Card Controls

The new credit card offers brand new credit card controls, including turning your card on and off, setting spending alerts, travel notifications, and more.

Rewards

You will not lose your current rewards, and there is no change to how you earn rewards. To access reward information, navigate to the card services tab, select card management and then click on rewards. Please note: that while points will carry over, it may take up to the first week after activation for all rewards to fully load.

Credit Card Support

With your new credit card, you’ll enjoy 24/7 credit card support, including fraud related support. Simply call 844-675-1063 for assistance.

 

Frequently Asked Questions

When can you expect to receive your new card?
Members can expect to receive their new cards the week of February 10, 2025.

 

What should you do when you receive your new card?

• DISCONTINUE use of your old card on 02/23/2025.
• ACTIVATE your new card on 02/23/2025.
• SIGN the back of your card before using.
• NOTIFY automatic payment merchants of your new card information.

 

Will my current card still be active?
Your current credit card will remain active until February 22, 2025. Starting February 23, 2025, you will need to activate and begin using your new credit card.

 

How will my Online and Mobile experiences be affected?
You will continue to access your credit card through Online or Mobile Banking under the 'Cards' section. Please note that the card management website will have a new look and feel, as it is now powered by our new processor.

 

When should I make my February credit card payment?
We encourage all members to make their February credit card payment before the due date of February 20, 2025. Payments can be made via a transfer within online banking or by mailing your payment to Seasons Federal Credit Union.

 

Do I need to notify merchants of my new card number?
Yes, cardholders will need to update their credit card information to merchants for recurring payments or saved payment method such as Amazon, PayPal, streaming services, etc.

 

When will my old card expire?
Your old card will no longer be active after February 22, 2025. If you have not received your new credit card in the mail by February 14, 2025, please call us at 860-346-6614.

 

I have a credit card with rewards. Will my current reward points transfer over?
Yes, your current reward point totals will transfer to the new Amplifi rewards program. However, please note that while points will carry over, it may take up to the first week after activation for all rewards to fully load. You can view and manage your rewards points within the card management program in online and mobile banking once they are available.

 

Will reward points accrue in the same way?
Yes, point accruals will continue without change.

 

Will the alerts I had set up in EZCard Info need to be re-enrolled?
Yes, alert preferences will need to be re-established in digital banking after the conversion.